Digital Certificate FAQ
1. How can I obtain digital certificate?
Digital Certificate can be purchased from Certificate Authorities (CA): POS Digicert Sdn. Bhd., MSC Trustgate.com Sdn. Bhd. and TM Applied Business Sdn. Bhd. For further information, please read here.
2. How long does it take for me to receive the digital certifcate?
Users would typically receive Soft Certificate and Roaming Certificate medium in 24 hours period after purchase. As for token medium, the user would recieve it in 5 working days period depending on the approval from the Certificate Authorities (CA): POS Digicert Sdn. Bhd., MSC Trustgate.com Sdn. Bhd. and TM Applied Business Sdn. Bhd.
3. How can I back-up the Certificate?
Users are able to download the Soft Certificate provided by the Certificate Authorities (CA): POS Digicert Sdn. Bhd., MSC Trustgate.com Sdn. Bhd. and TM Applied Business Sdn. Bhd.
4. How much does it cost me to purchase the Soft Certificate?
The amount charged is dependent on the Certificate Authorities (CA) and the digital certificate medium in question. For further information please read here.
5. What if I forgot the digital certificate pin number?
Contact the listed Certificate Authorities (CA):
Pos Digicert: 03-8800 8008 / Email : customercare@digicert.com.my
TRUSTGATE: 03-8318 1800 / Email: mpki-support@msctrustgate.com
TM: 03-7984 4989.
MyCukai FAQ
1. What are the required qualifications to become a Tax Agent?
Read the GST Tax Agent Application Guideline Here
Read the LHDNM Tax Agent Application Guideline Here
2. What are the recognised Tax Agent professional organisations?
Read the GST Tax Agent Application Guideline Here
Read the LHDNM Tax Agent Application Guideline Here
3. How long is the Tax Agent License period?
Read the GST Tax Agent Application Guideline Here
Read the LHDNM Tax Agent Application Guideline Here
4. How many CPD/CPE points are required to become a Tax Agent?
Data, Information And Files FAQ
1. What is the maximum file size for file upload?
Tax Agent Application : 2MB.
Tax Exemption Application: 4MB.
2. What is the permitted file format for file upload?
Tax Agent Application: *.pdf (documents), *.jpeg,*.png atau *.tif (passport image).
Tax Exemption Application: any format.
Import Duty and Excise Duty Exemption On Vehicles For MM2H Participants
1. What is the maximum price for vehicles purchased under this particular incentive?
The maximum limit of RM150,000 is imposed on visas beginning on the year 2017. Otherwise, no limits are imposed on visas beginning before the year 2017.
2. What is the maximum number of vehicles allowed under this particular application?
One vehicle only for a lifetime.
3. Could a vehicle approved under duty/tax exemption change ownership?
Yes, but participant must apply for ownership change application in MyCukai beforehand.
Common FAQ
1. What should I do if I face difficulties regarding certain policy?
Email to mycukai_support@treasury.gov.my or call 03-88906514.
2. What should I do if I forgot the password for MyCukai?
Email to mycukai_support@treasury.gov.my or call 03-88906514.
3. Could existing SEC or SMPC users use e-filling id?
Regrettably, no.